Delivery, returns & order Tracking
London W1G 9PU
Telephone: +44 (0)844 247 1240
Fax: +44 (0)208 808 7619
Email: [email protected]
Registred office :
5 Compass West 33 West Road,
London N17 0XL
Company Registred in England N°04113488
VAT : GB173367395
Paying through PayPal currencies processed : Pound Sterling, US Dollars and Euros.
Paying Through WorldPay currencies processed : Pound Sterling only.
Orders are processed and shipped on business days (Monday to Friday), Orders placed on other days will be processed the following business day
Most orders are shipped via standard international signed for post they are processed and shipped in 1 – 2 business days, depending on product availability. The Estimated Delivered Dates* are:
- Europe: 3-5 working days from the order’s ship date.
- Rest of the world : 5-8 working* days from the order’s ship date.
*ESTIMATED DELIVERY DATES
We do our best to estimate the most accurate delivery time. Also note that parcels are occasionally subject to delayed clearance at the entry of the destination country. please refer to the tracking information in your email confirmation for up-to-date delivery information once your order has been shipped.
*We currently cannot deliver products to Belgium, Cyprus, Egypt, France, Germany, Lithuania, Luxembourg, Mauritius, Morocco, Poland, Reunion, Serbia, Sudan, Switzerland, United Kingdom. Also note that we cannot deliver our ‘Black Diamond’ products to India, Russia and a few selected countries – please enquire before attempting a purchase”
Your rights to return goods* are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
For complaints, please write or email us at our contact address listed above