frequently asked questions
Beautylab is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
London W1G 9PU
Telephone: +44 (0)844 247 1240
Fax: +44 (0)208 808 7619
Email: [email protected]
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept paypal and credit card payments (sagepay). If you are shopping from Europe or North America or anywhere else, place your order and your credit card company will convert the transaction to your local currency or you can choose the currency when you begin shopping from the available option.
You may also send your order and credit card information via phone, fax, or over the Internet. All transactions are handled and will appear under the name of our distribution company Igma Ltd™
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping & handling & delivery schedule
Shipping & Handling charges
Delivery & handling charges can be viewed prior to purchasing, when an item is added to the basket. This is variable and depends on the item purchased and delivery destination.
UK orders: We will normally send your order in 2-3 working days. However some advertised items may take longer – please contact us for details.
International orders are generally received in approximately 10-14 days. However, some advertised items may take longer – please contact us for details.
Credit Card Security When the order is placed at our website; credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Beautylab attempts to be as accurate as possible. However, it does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by Beautylab is not as described, please return it in its un-opened packaging and we will refund you with the purchased price.
Beautylab does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Beautylab or its suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Beautylab.
By visiting Beautylab, you agree that the laws of England will govern the Conditions of Use. Any dispute of any sort that might arise between you and Beautyab and its distribution companies will be settled in English courts.
Disclaimer of warranties and limitation of liability
Beautylab makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your own risk.
To the full extent permissible by applicable law, Beautylab disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Beautylab does not warrant that this site, its servers, or e-mail sent from Beautylab are free of viruses or other harmful components. Beautylab or its distribution companies will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Complaints & Returns Policy
Your rights to return goods* are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
For complaints, please write or email us at our contact address listed above
For returns: please send the products in its original packaging to BeautyLab LTD (Returns), 5 Compass West Industrial Estate, 33 West Road, London N17 OXL